Privacy Policy

Effective Date: October 1, 2020
Last Updated: October 5, 2025

1. Who We Are

Creality, Inc. (doing business as Creality) (“we,” “our,” or “us”) provides financial management, advisory, and operational support services to creative and event-based businesses. We are based in the United States and operate exclusively within the U.S.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website at www.creality.co (the “Site”) or interact with us by other means, such as SMS.

By using our Site or communicating with us, you agree to the practices described here.

3. Information We Collect

We collect only the information necessary to communicate with you and improve our services. This may include:

  • Information you provide directly: such as your name, email address, company name, phone number, and any message you send through our contact or intake forms.

  • Newsletter information: if you subscribe, we collect your name and email to send updates and resources.

  • Analytics data: we may use Google Analytics or similar tools to understand how visitors use our website. This data is aggregated and does not personally identify you.

  • Optional client portal access: if we later add a client login area, we’ll collect login credentials and basic account information for authentication and secure access.

  • SMS communications: if you choose to receive text messages from us, we collect your phone number and related communication preferences.

4. How We Use Information

We use your information to:

  • Respond to inquiries and communicate with you;

  • Provide updates, resources, and newsletters (if you opt in);

  • Communicate by SMS (if you opt in);

  • Improve our website’s performance and user experience;

  • Maintain site security and protect against unauthorized use.

We do not sell, rent, or trade your personal information.

5. Cookies and Analytics

Our Site may use cookies (small data files stored on your browser) to improve performance and measure usage. You can disable cookies in your browser settings if you prefer.

If Google Analytics is enabled, it may collect anonymized usage data according to Google’s Privacy Policy.

6. Data Retention

We keep personal information only as long as necessary to fulfill the purpose it was collected for — such as responding to your message, maintaining your subscription, or managing communications.

7. How We Protect Your Information

We use reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access. However, no online system is 100% secure, so we cannot guarantee absolute security.

8. Your Choices

You can:

  • Unsubscribe from newsletters at any time using the “unsubscribe” link in any email.

  • Opt out of SMS messages at any time by replying “STOP.”

  • Request deletion of your personal information by contacting us directly (see below).

  • Disable cookies through your browser settings.

9. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Creality.This may include text messages related to:

  • Conversations with our team (external communication); and

  • Internal coordination related to your project or services.

Message frequency varies.
Message and data rates may apply.

We do not share SMS consent or phone numbers with any third parties or affiliates.

To stop receiving messages, reply STOP to any message.For help, reply HELP or contact us at help@creality.co.

For more information, please refer to this Privacy Policy at www.creality.co/privacy-policy/.

10. Links to Other Websites

Our Site may link to third-party websites or services. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Creality, Inc. (dba Creality)
help@creality.co
1580 N. Logan St.
Ste 660 #75629
Denver, CO 80203

Additional information

For additional information, questions and concerns, please contact us.